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Solace Safe Stay

At Solace Hotels the safety and well-being of our guests, team members and community is always a top priority. We understand the concerns which surround the COVID-19 pandemic and want to remind our customers of the continuous efforts we make on a daily basis and new measures we have added, to provide a welcoming and clean environment at our hotels.

As a local independent Brand, we are able to quickly adapt and adhere to new guide- lines from the World health Organization (WHO) and local authorities as appropriate to our operations.

Check-in

Web check in prior to arrival available to avoid contact.

Room access cards disinfection, delivery in a deposit specially enabled after use.

Acrylic screens in reception desks.

RESPONDE AND PROTOCOLS AGAINST PROBABLE POSITIVE COVID-19 CASE:

If a hotel guest or event attendee is presumed to present symptoms or is diagnosed with COVID-19, will be taken to a medical facility.

GUEST ROOMS
SANITARY MEASURES
Our Facilities

Cleaning of common areas every hour using a peroxide surface disinfectant, a product approved by the Chilean Ministry of the Environment, created by Ecolab, highly effective against emerging viral pathogens and COVID-19.

RECREATIONAL AREAS
MEETINGS & EVENTS

En Hoteles Solace, nuestra motivación es trabajar con los clientes en la planificación de su reunión o evento de principio a fin. Mientras las reglas de distanciamiento físico se manten- gan, nuestro equipo de Servicios de Conferencias y Banquetes se encargará de reelaborar los montajes, organizar el flujo de entrada y salida, colaborar en las comidas y menús con la mayor variedad y creatividad posible, etc.

Meeting rooms setups will be determined and confirmed with planners to ensure proper physical spacing

Whenever possible, drinks will be served in a single-sue glasses and food in individual servings, eliminating buffet-style services.

Tables, chairs and equipment, will be continuously and adequately disinfected with harmless and environmentally friendly products.

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