At Solace Hotels the safety and well-being of our guests, team members and community is always a top priority. We understand the concerns which surround the COVID-19 pandemic and want to remind our customers of the continuous efforts we make on a daily basis and new measures we have added, to provide a welcoming and clean environment at our hotels.
As a local independent Brand, we are able to quickly adapt and adhere to new guide- lines from the World health Organization (WHO) and local authorities as appropriate to our operations.
Check-in
Web check in prior to arrival available to avoid contact.
Room access cards disinfection, delivery in a deposit specially enabled after use.
Acrylic screens in reception desks.
RESPONDE AND PROTOCOLS AGAINST PROBABLE POSITIVE COVID-19 CASE:
If a hotel guest or event attendee is presumed to present symptoms or is diagnosed with COVID-19, will be taken to a medical facility.
GUEST ROOMS
Upon guest request, we may not attend the room during the stay and provide clean sheets and towels, as well as amenities, leaving them in a sealed bag out- side the door.
When possible, we will leave the rooms empty for 24 hours, before deep cleaning and registering a new guest.
Sanitize and seal in bags of high-touch items, including TV remote and pencil.
Sealing of clean and sanitized rooms that indicates the end of the process and that no one has entered.
SANITARY MEASURES
Our Facilities
Cleaning of common areas every hour using a peroxide surface disinfectant, a product approved by the Chilean Ministry of the Environment, created by Ecolab, highly effective against emerging viral pathogens and COVID-19.
Hand disinfection stations in high traffic areas such as Reception and elevators.
Capacity in high traffic areas to allow adequate social distancing, such as elevators, public bathrooms, food outlets, etc.
Frequent cleaning of “high contact areas” such as telephones, remote controls, door handles, light switches, elevators, tables, among others.
Installation of shoe disinfection stations at each access to the Hotel.
Installation of physical distance indicators on the floor in the main waiting areas, such as Reception and access to elevators and Restaurant.
When its possible, the Lobby door will be kept open to limit contact and provide greater circulation of fresh air.
RECREATIONAL AREAS
Cleaning of common areas will be done every one hour, using a peroxide-based surface cleaner and disinfectant, highly effective against viral pathogens ad Covid-19.
All pool furniture will be cleaned frequently according to official guidelines, as a minimum.
The pool and gym will work in shifts, guaranteeing capacity.
All used towels will be placed in a closed container and removed every hour by an attendant.
All surfaces and equipment will be constantly disinfected.
MEETINGS & EVENTS
En Hoteles Solace, nuestra motivación es trabajar con los clientes en la planificación de su reunión o evento de principio a fin. Mientras las reglas de distanciamiento físico se manten- gan, nuestro equipo de Servicios de Conferencias y Banquetes se encargará de reelaborar los montajes, organizar el flujo de entrada y salida, colaborar en las comidas y menús con la mayor variedad y creatividad posible, etc.
Meeting rooms setups will be determined and confirmed with planners to ensure proper physical spacing
Whenever possible, drinks will be served in a single-sue glasses and food in individual servings, eliminating buffet-style services.
Tables, chairs and equipment, will be continuously and adequately disinfected with harmless and environmentally friendly products.