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Solace Safe Stay

At Solace Hotels the safety and well-being of our guests, team members and community is always a top priority. We understand the concerns which surround the COVID-19 pandemic and want to remind our customers of the continuous efforts we make on a daily basis and new measures we have added, to provide a welcoming and clean environment at our hotels.

As a local independent Brand, we are able to quickly adapt and adhere to new guide- lines from the World health Organization (WHO) and local authorities as appropriate to our operations.

Check-in

Web check in prior to arrival available to avoid contact.

Room access cards disinfection, delivery in a deposit specially enabled after use.

Acrylic screens in reception desks.

RESPONDE AND PROTOCOLS AGAINST PROBABLE POSITIVE COVID-19 CASE:

If a hotel guest or event attendee is presumed to present symptoms or is diagnosed with COVID-19, will be taken to a medical facility.

GUEST ROOMS
  • Upon guest request, we may not attend the room during the stay and provide clean sheets and towels, as well as amenities, leaving them in a sealed bag out- side the door.
  • When possible, we will leave the rooms empty for 24 hours, before deep cleaning and registering a new guest.
  • Sanitize and seal in bags of high-touch items, including TV remote and pencil.
  • Sealing of clean and sanitized rooms that indicates the end of the process and that no one has entered.
SANITARY MEASURES
Our Facilities

Cleaning of common areas every hour using a peroxide surface disinfectant, a product approved by the Chilean Ministry of the Environment, created by Ecolab, highly effective against emerging viral pathogens and COVID-19.

  • Hand disinfection stations in high traffic areas such as Reception and elevators.
  • Capacity in high traffic areas to allow adequate social distancing, such as elevators, public bathrooms, food outlets, etc.
  • Frequent cleaning of “high contact areas” such as telephones, remote controls, door handles, light switches, elevators, tables, among others.
  • Installation of shoe disinfection stations at each access to the Hotel.
  • Installation of physical distance indicators on the floor in the main waiting areas, such as Reception and access to elevators and Restaurant.
  • When its possible, the Lobby door will be kept open to limit contact and provide greater circulation of fresh air.
RECREATIONAL AREAS
  • Cleaning of common areas will be done every one hour, using a peroxide-based surface cleaner and disinfectant, highly effective against viral pathogens ad Covid-19.
  • All pool furniture will be cleaned frequently according to official guidelines, as a minimum.
  • The pool and gym will work in shifts, guaranteeing capacity.
  • All used towels will be placed in a closed container and removed every hour by an attendant.
  • All surfaces and equipment will be constantly disinfected.
MEETINGS & EVENTS

En Hoteles Solace, nuestra motivación es trabajar con los clientes en la planificación de su reunión o evento de principio a fin. Mientras las reglas de distanciamiento físico se manten- gan, nuestro equipo de Servicios de Conferencias y Banquetes se encargará de reelaborar los montajes, organizar el flujo de entrada y salida, colaborar en las comidas y menús con la mayor variedad y creatividad posible, etc.

Meeting rooms setups will be determined and confirmed with planners to ensure proper physical spacing

Whenever possible, drinks will be served in a single-sue glasses and food in individual servings, eliminating buffet-style services.

Tables, chairs and equipment, will be continuously and adequately disinfected with harmless and environmentally friendly products.

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