At Solace Hotels the safety and well-being of our guests, team members and community is always a top priority. We understand the concerns which surround the COVID-19 pandemic and want to remind our customers of the continuous efforts we make on a daily basis and new measures we have added, to provide a welcoming and clean environment at our hotels.
As a local independent Brand, we are able to quickly adapt and adhere to new guide- lines from the World health Organization (WHO) and local authorities as appropriate to our operations.
Web check in prior to arrival available to avoid contact.
Room access cards disinfection, delivery in a deposit specially enabled after use.
Acrylic screens in reception desks.
RESPONDE AND PROTOCOLS AGAINST PROBABLE POSITIVE COVID-19 CASE:
If a hotel guest or event attendee is presumed to present symptoms or is diagnosed with COVID-19, will be taken to a medical facility.
Cleaning of common areas every hour using a peroxide surface disinfectant, a product approved by the Chilean Ministry of the Environment, created by Ecolab, highly effective against emerging viral pathogens and COVID-19.
En Hoteles Solace, nuestra motivación es trabajar con los clientes en la planificación de su reunión o evento de principio a fin. Mientras las reglas de distanciamiento físico se manten- gan, nuestro equipo de Servicios de Conferencias y Banquetes se encargará de reelaborar los montajes, organizar el flujo de entrada y salida, colaborar en las comidas y menús con la mayor variedad y creatividad posible, etc.
Meeting rooms setups will be determined and confirmed with planners to ensure proper physical spacing
Whenever possible, drinks will be served in a single-sue glasses and food in individual servings, eliminating buffet-style services.
Tables, chairs and equipment, will be continuously and adequately disinfected with harmless and environmentally friendly products.