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Solace Safe Stay

At Solace Hotels the safety and well-being of our guests, team members and community is always a top priority. We understand the concerns which surround the COVID-19 pandemic and want to remind our customers of the continuous efforts we make on a daily basis and new measures we have added, to provide a welcoming and clean environment at our hotels.

As a local independent Brand, we are able to quickly adapt and adhere to new guide- lines from the World health Organization (WHO) and local authorities as appropriate to our operations.

Check-in

Web check in prior to arrival available to avoid contact.

Room access cards disinfection, delivery in a deposit specially enabled after use.

Acrylic screens in reception desks.

RESPONDE AND PROTOCOLS AGAINST PROBABLE POSITIVE COVID-19 CASE:

Si se presume que un huésped del hotel o un asistente a un evento presenta síntomas o se le diagnostica COVID-19, se le indicará que inicie su período de cuarentena y que se comunique con el MINSAL, siempre siguiendo el protocolo que nos entregó el Ministerio de Salud y el Gobierno de Chile.

GUEST ROOMS
  • Upon guest request, we may not attend the room during the stay and provide clean sheets and towels, as well as amenities, leaving them in a sealed bag out- side the door.
  • When possible, we will leave the rooms empty for 24 hours, before deep cleaning and registering a new guest.
  • Sanitize and seal in bags of high-touch items, including TV remote and pencil.
  • Sealing of clean and sanitized rooms that indicates the end of the process and that no one has entered.
SANITARY MEASURES
Our Facilities

Cleaning of common areas every hour using a peroxide surface disinfectant, a product approved by the Chilean Ministry of the Environment, created by Ecolab, highly effective against emerging viral pathogens and COVID-19.

  • Hand disinfection stations in high traffic areas such as Reception and elevators.
  • Capacity in high traffic areas to allow adequate social distancing, such as elevators, public bathrooms, food outlets, etc.
  • Frequent cleaning of “high contact areas” such as telephones, remote controls, door handles, light switches, elevators, tables, among others.
  • Installation of shoe disinfection stations at each access to the Hotel.
  • Installation of physical distance indicators on the floor in the main waiting areas, such as Reception and access to elevators and Restaurant.
  • When its possible, the Lobby door will be kept open to limit contact and provide greater circulation of fresh air.
RECREATIONAL AREAS
  • La limpieza de áreas comunes se realizará con una frecuencia de al menos una hora, utilizando desinfectante de superficies en base de peróxido, aprobado por el Ministerio de Medio Ambiente de Chile, creado por Ecolab, alta- mente eficaz contra los patógenos virales emergentes y COVID-19.
  • All pool furniture will be cleaned frequently according to official guidelines, as a minimum.
  • The pool and gym will work in shifts, guaranteeing capacity.
  • Todas las toallas de piscina serán entregadas en bolsas selladas individuales.
  • All surfaces and equipment will be constantly disinfected.
MEETINGS & EVENTS

En Hoteles Solace, nuestra motivación es trabajar con los clientes en la planificación de su reunión o evento de principio a fin. Mientras las reglas de distanciamiento físico se manten- gan, nuestro equipo de Servicios de Conferencias y Banquetes se encargará de reelaborar los montajes, organizar el flujo de entrada y salida, colaborar en las comidas y menús con la mayor variedad y creatividad posible, etc.

Meeting rooms setups will be determined and confirmed with planners to ensure proper physical spacing

Los alimentos servidos siempre se sirven en porciones individuales o con el servicio buffet, utilizando guantes desechables y el uso de alchol gel obligatorio.

Tables, chairs and equipment, will be continuously and adequately disinfected with harmless and environmentally friendly products.

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